1. Overview
This Return and Refund Policy details how Strategix manages refunds for our consulting and advisory services. We aim to provide clarity and fairness for clients seeking business planning and financial solutions. Our focus is on delivering value, with options available if services don’t meet expectations. Read on to understand your refund rights and process.
2. Conditions for Returns
Refunds are offered for services not yet provided or if we fail to deliver as agreed in our contract. For example, if a scheduled consultation is canceled by us without rescheduling, you may request a refund. You must notify us within 14 days of the issue to be eligible. This timeframe allows us to address your concerns efficiently.
3. Non-Refundable Services
Completed services, such as delivered consultations or finalized growth strategies, are non-refundable. Once insights or plans are provided, they cannot be returned due to their intangible nature. This applies to customized solutions crafted for your business. We encourage thorough discussions upfront to ensure alignment before completion.
4. Process for Requesting a Refund
To request a refund, email us with your service details and the reason for your request. Our team will evaluate your case within 5 business days and inform you of the outcome. Approved refunds are issued to your original payment method within 10 business days. We strive for a straightforward and transparent process.
5. Partial Refunds
Partial refunds may be granted if only part of a service was delivered or didn’t meet agreed standards. For instance, if a multi-stage project stops midway, we’ll refund the unused portion. The amount reflects the work completed versus the full scope outlined. This approach ensures equity for both sides.
6. Cancellation of Services
You can cancel services before they begin for a full refund, provided you notify us 48 hours in advance. Cancellations after work starts may qualify for a partial refund based on progress made. We’ll review each situation to determine a fair resolution. Prompt communication helps us adjust to your needs effectively.
7. Dispute Resolution
If you disagree with a refund decision, we offer a resolution process to address your concerns. Contact us to discuss the issue, and we’ll seek a fair solution together. Disputes escalated to management will be handled within 7 business days. Our aim is to resolve matters amicably and preserve your confidence in Strategix.
8. Contact Us
Questions about refunds? We’re here to support you every step of the way. Reach out using the details below, and we’ll respond promptly to assist. Your satisfaction is a priority at Strategix.
Email: [email protected]
Phone: +44 785 026 5360
Address: 134 St Pauls Rd, Peterborough PE1 3DP, United Kingdom
